The quality policy of the Tourist Office consists in constantly improving the reception, information and satisfaction of visitors and service providers as well as the management of the structure.
Tourism must constantly adapt and follow the needs of customers and new modes of consumption.
THE RUMILLY-ALBANAIS TOURIST OFFICE HAS OBTAINED
THE TOURISM QUALITY BRAND IN 2018.
Our commitments to customers and to socio-professionals are:
- Improve the accessibility and visibility of the Tourist Office.
- Provide a personalized and warm welcome, thanks to competent and trained staff.
- Optimize the management and provision of tourist information.
- Provide clear and precise tourist information, adapted to visitor demand.
- Continue and develop a welcome “outside the walls” at strategic sites and times.
- Promote the destination.
- Define a strategy per mission with an annual action plan.
- Manage suggestions and complaints.
- Join a sustainable development approach.
- Ensure our role as coordinator of local tourism stakeholders.
Obtaining the Quality Tourism mark is the result of the determined work of the team, the Management Committee and the Destination Quality Group.
Learn more about Quality Tourism brand™